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OPENING UPDATES

We are pleased to inform you that the State of Florida and Monroe County has officially approved hotels in Key West to be OPEN on Monday, June 1st, 2020, at 50% occupancy. These have been extraordinarily challenging times for everyone, and we want to thank you for your support of NYAH.

Your health and that of our team members, and community, continues to be our utmost priority and concern. As part of our dedication to continuously improve on our guest experience, and offer a comfortable and safe environment for everyone who visits our property, we have implemented rigorous hygiene and cleaning procedures as per the COVID guidelines of the CDC (Centers for Disease Control and Prevention), and the American Hotel and Lodging Association (AHLA).

WHAT WILL YOUR EXPERIENCE BE LIKE?

For your protection, and that of fellow guests, and employees, we ask for your cooperation as we have made the following temporary modifications to our customer service protocols:

– You will be required to wear a face mask while in the lobby, and walking to and from your room, as well as practicing social distancing by staying 6 feet from other people, space permitting.

– For your protection, and those of our team members, no employee will enter your room during your stay, apart from emergency maintenance. This means there will be no housekeeping service, but towels, linen, and bathroom amenities will be delivered upon request, in a contactless manner, as well as retrieving any trash.

– Our Breakfast and Happy Hour services have been simplified, as we strive to deliver the best experience possible while adjusting to safety guidelines.

WHAT YOU CAN EXPECT

Our team is committed to providing every guest with the peace of mind to relax and enjoy their time with us. You will be welcomed by a team of individuals that have been fully trained on the importance of upholding the highest level of sanitation standards, and the sensitivity of the current circumstances which we are in.

– All team members are screened for COVID symptoms prior to their shifts and are instructed to stay home if they do not feel well.

– Appropriate Personal Protective Equipment (PPE) will be worn by all team members, based on their role and responsibilities, and in adherence to state or local regulations and guidance. This includes masks, gloves, and goggles.

– Our team is trained on how to respond swiftly in handling guests or associates exhibiting any of the symptoms of COVID-19.

– Plexiglass barriers have been installed in the lobby.

SOCIAL AND PHYSICAL DISTANCING

Social and physical distancing is one of the most effective tools used to control and reduce the spread of Coronavirus, and we appreciate your cooperation for the safety of other guests and our staff.

– Seating in all public areas is positioned at least 6 feet apart.

– Directional signage has been installed to maintain one-way traffic in public areas where possible.

– Floor markings indicate 6 feet distancing in the lobby.

HAND SANITIZER

Hand sanitizer dispensers have been installed at all guest and employee entrances and contact areas such as the lobby, breakfast area, and pools and spa area.

ENHANCED CLEANLINESS STANDARDS

Our cleaning protocols include EPA-approved disinfectants that meet CDC requirements for use, and are effective against viruses, bacteria, and other airborne and blood borne pathogens.

PUBLIC AREAS

– High touch areas, such as, but not limited to doors, door handles, handrails, furniture in public spaces, signature pads, and credit card readers are cleaned and sanitized on a frequent and routine basis.

– Our team upholds a strict schedule of routine hand sanitation throughout their time on property.

– Public restrooms are cleaned with increased frequency with locks, walls, toilet seats, sinks, faucets, and doors being disinfected during each service.

GUEST ROOMS

– Rooms are thoroughly cleaned and disinfected upon departure including the use of Electrostatic Sprayers with hospital-grade disinfectant.

– To minimize personal contact between team members and guests, no full housekeeping service will be carried out during a guest’s stay.

– Linens, towels, and bathroom amenities will be replenished on request with no-touch delivery.

– As a courtesy to our team members we ask you to bag your linen and towels at check-out.

IN-ROOM TOUCHPOINTS

For our guests’ safety, we have removed the following touchpoints in our guest rooms.

  • Do Not Disturb signs
  • Display jars
  • Ice buckets
  • Water bottles
  • Brochures
  • Robes
  • Magazines

  • Hangers
  • Cotton swabs
  • Coffee makers
  • Cotton balls
  • Hair dryers and bags
  • Ice buckets

Please ask the Front Desk if you require any of these items.
Touchpoints – The following touchpoints will be routinely sanitized:

  • All doors (handles, locks, latches, and surfaces)
  • Safes
  • All windows & latches
  • Picture frames
  • Light switches
  • Outdoor furniture
  • Power outlets
  • Furniture with non-porous surfaces
  • Countertops and tables
  • Showers and bathtubs
  • Decorative items
  • Sinks and faucets
  • Stairwell railings
  • Luggage racks
  • Remote controls
  • Mirrors and vanities

  • Mirrors
  • Soap and dishes
  • Thermostats
  • Vanity mirror
  • Closet rods
  • Shampoo bottle
  • Desk – exteriors and interiors
  • Tissue box
  • Waste basket exterior and interiors
  • Conditioner bottle
  • Toilets
  • All linen and terry replaced in guest rooms regardless of use
  • Curtains and drapes
  • Outdoor balcony railings
  • Lamps
  • Any other non-porous hard surfaces not mentioned in this list

PUBLIC AREA TOUCHPOINTS

  • Entry / Exit door
  • Dispensing stations
  • Lobby
  • Food pick up areas
  • Credit card readers
  • Outdoors recreational furniture
  • Pens and pencils

  • Dining tables
  • Signature pads
  • Guests room keys
  • Seating in lobby and reception areas
  • Handrails
  • Sinks

Thank you for your continued loyalty, patience and understanding. We wish you and your loved one’s health and wellness, and please know our team looks forward to welcoming you back for an enjoyable time in Key West now that we are open again.

Best,

Michael Nicholas
Hotel Manager
The Paradise Inn

NYAH > Updates